Cloud Services Privacy Policy

Scope

This policy covers the privacy practices that Nextworld LLC and its subsidiaries and affiliates (collectively “Nextworld” or “we”) employ when providing support, consulting, cloud, or other services (the "services") to our customers ("you" or "your"). Nextworld established this privacy policy in order to clarify that the use of information to which it may be provided access in order to provide services is more limited than the use of information covered by Nextworld's general privacy policy.

Data Definitions

Anonymized Data is any Customer Data from which identifying information has been removed so that the individual data or other identifying information is obfuscated.

Customer Data is any business data, information or content provided, made available, or submitted by you to Nextworld through interactions with your Nextworld environment.

Nextworld has access to your environments (including test, development, and production environments) to perform services defined in your order form. Nextworld treats Customer Data according to the terms of this policy and treats Customer Data as confidential in accordance with the terms of your order for services.

Usage Data is any and all data collected or generated by services or Nextworld related to or in connection with your use of the service.

How Nextworld Collects and Uses Customer Data

Customer Data may be accessed and used by Nextworld to perform services under your order for support, consulting, or other services and to confirm your compliance with the terms of your order. This may include testing and applying new product or system versions, patches, updates, and upgrades; monitoring and testing system use and performance; and resolving bugs and other issues you have reported to Nextworld. Any copies of Customer Data created for these purposes are only maintained for time periods relevant to those purposes.

Nextworld may be required to retain or provide access to Customer Data to comply with legally mandated reporting, disclosure, or other legal process requirements.

Nextworld does not own Customer Data and may not use it except as stated above or in your order. Nextworld does not sell your information. Nextworld may process Customer Data but does not control your collection or use practices for Customer Data. If you provide any Customer Data to Nextworld, you are responsible for providing any notices and/or obtaining any consents necessary for Nextworld to access, use, retain and transfer Customer Data as specified in this policy and your order.

Nextworld may transfer and access Customer Data globally as required for the purposes specified above. If Nextworld hires subcontractors to assist in providing services, their access to Customer Data will be consistent with the terms of your order for services and this policy. Nextworld is responsible for its subcontractors’ compliance with the terms of this policy and your order.

You are solely responsible and liable for the content of Customer Data including without limitation the accuracy, quality, integrity, legality, reliability, appropriateness of the foregoing, and obtaining any Intellectual Property Rights ownership or right to use the foregoing. You will not provide, upload, post or transmit any Customer Data that: (a) infringes or violates any Intellectual Property Rights, publicity/privacy rights, law or regulation; or (b) contain Malicious Code. Nextworld may take remedial action, including immediate suspension of Your access to the Service if Your Customer Data violates this paragraph.

Nextworld may create Anonymized Data. Nextworld owns Anonymized Data and may use it to for all lawful business purposes, including, but not limited to, training AI models, product testing, and to otherwise promote its business.

Without limitation, Nextworld may: (i) internally use and modify any Usage Data for the purposes of providing services to Customer, (ii) use and leverage learnings derived from Usage Data to enhance the Service for Customer and other customers, and (iii) publish Usage Data in a de-identified form including aggregated data for our business purposes without restriction. For the avoidance of doubt, such permitted uses of Usage Data shall include, but are not limited to, measurement of the number of transactions executed against tables in Nextworld’s or solution developer tables and collection of technical logs, data, and learnings about Customer’s use of the services (e.g., frequency of logins, volume of data collected or sent).

Usage Data is distinct from Customer Data and Nextworld may not use Customer Data for any reason without express written permission from You.

Security and Breach Notification

Nextworld is committed to the security of your Customer Data, and has in place physical, administrative, and technical measures designed to prevent unauthorized access to that information. Nextworld employees are required to maintain the confidentiality of Customer Data. Employees' obligations include written confidentiality agreements, and compliance with company policies concerning the protection of confidential information.

Nextworld promptly evaluates and responds to incidents that create suspicions of unauthorized handling of Customer Data. Nextworld’s Executive team and Compliance and Security Officer are informed of such incidents and, depending on the nature of the activity, define escalation paths and response teams to address the incidents. If Nextworld determines that your Customer Data has been misappropriated (including by an employee of Nextworld) or otherwise wrongly acquired by a third party, Nextworld will promptly report such misappropriation or acquisition to you.

Compliance

If you believe your Customer Data has been used in a way that is not consistent with this policy, or if you have further questions related to this policy, please contact Nextworld’s Compliance and Security Officer at compliance@nextworld.net. Written inquiries may be addressed to Compliance and Security Officer, Nextworld LLC, 8200 E. Maplewood Avenue, Greenwood Village, Colorado, United States of America.

Changes in Nextworld's Services Privacy Policy

Nextworld reserves the right to change this policy. Nextworld will provide notification of the material changes to this Policy through the Nextworld’s Web sites at least thirty (30) business days prior to the change taking effect.

Effective April 2024, Version 1.1